File a Consumer Complaint Form A copy of a consumer complaint form* can be downloaded and printed out. Please read the guidelines before completing the consumer complaint form. Once completed, please sign it and mail or hand-deliver it to: Department of Insurance, Securities and Banking Attn: Director - Banking Bureau 810 First Street, NE, Suite 701 Washington, DC 20002 Phone: (202) 727- 8000 Fax: (202) 535-1194 All documents filed, with the exception of personal financial report and biographical information forms, become part of the public record unless the applicant makes a written request for confidential treatment of a particular document or information. Final determination as to the confidentiality of such information rests with the Commissioner of the Department of Insurance, Securities and Banking. * This document is presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or Learn More About PDFs.